MAXINS Technologies (OPC) Private Limited ("MAXINS", "we", "our", or "us") provides technology, software, digital, consulting, data processing and other related services to customers and businesses.
This Refund & Cancellation Policy explains the general terms applicable to cancellation requests, refunds, failed transactions and related payment matters for services provided through MAXINS.
1. SCOPE OF THIS POLICY
This policy applies to payments made for MAXINS products, services, subscriptions, technology solutions, consulting services, digital services and other applicable services offered through MAXINS.
Where a specific quotation, order confirmation, service agreement or commercial agreement contains different refund or cancellation terms, those specific terms may apply to the relevant transaction.
2. ORDER AND SERVICE CANCELLATION
Customers may request cancellation of a service or order by contacting MAXINS through the official contact details provided on this website.
A cancellation request does not automatically guarantee a refund. The request will be reviewed based on the nature and status of the service.
2.1 Before Service Commencement
If a cancellation request is received before the relevant service has commenced, MAXINS may consider the request for cancellation and refund, subject to any applicable administrative, processing or third-party costs.
2.2 After Service Commencement
Once development, implementation, consultation, digital marketing, data processing, software configuration or another service has commenced, the amount already incurred or the portion of work already completed may be non-refundable.
2.3 Completed Services
Payments for services that have already been fully delivered or completed are generally not refundable, except where otherwise agreed in writing or required under applicable law.
3. REFUND ELIGIBILITY
A refund may be considered in circumstances including, where applicable:
- A payment was successfully received but the requested service could not be provided by MAXINS.
- A duplicate payment was made for the same transaction.
- A transaction was incorrectly charged due to a technical or processing issue attributable to MAXINS.
- A refund has been specifically approved under a written service agreement or commercial arrangement.
- A refund is required under applicable law or regulatory requirements.
4. NON-REFUNDABLE SITUATIONS
Refunds may not be available in situations including:
- Services that have already been fully completed.
- Work, development or service delivery already performed before cancellation.
- Customer-requested changes or additional work already completed.
- Third-party charges that have already been incurred on behalf of the customer.
- Domain, hosting, software licence, API, subscription or other third-party charges that are non-refundable under the applicable provider's terms.
- Cancellation caused by incorrect information, failure to provide required information or customer-side delays.
- Services affected by misuse, prohibited activity or violation of applicable terms.
5. DIGITAL PRODUCTS AND SOFTWARE SERVICES
For software development, website development, application development, SaaS, digital platforms and other technology services, refund eligibility may depend on the development stage, milestones completed, resources committed and third-party expenses incurred.
Where milestone-based development is agreed, payments relating to completed milestones may not be refundable after the relevant milestone has been delivered or accepted.
6. DIGITAL MARKETING SERVICES
For digital marketing, SEO, advertising management, social media management, creative services and related services, fees relating to work already performed, campaigns already executed, advertising budgets already spent and third-party charges may not be refundable.
Advertising spend paid to third-party advertising platforms is subject to the applicable platform's policies and refund rules.
7. DATA ENTRY, KYC AND BPO SERVICES
For data entry, document processing, KYC, verification, digitisation and BPO-related services, charges for completed or processed work may not be refundable once the relevant work has commenced.
8. PAYMENT GATEWAY AND THIRD-PARTY CHARGES
Payments may be processed through third-party payment gateways, banks, payment aggregators or other payment service providers.
Where a transaction has already resulted in non-refundable gateway, banking, processing or third-party charges, such charges may be deducted from an approved refund where legally and contractually permitted.
9. FAILED TRANSACTIONS
If a payment attempt fails but the customer's bank account or payment instrument has been debited, the transaction may be subject to reconciliation between the payment gateway, bank and other relevant payment service providers.
Customers should retain the transaction reference, payment date, amount and other relevant details when reporting a failed transaction.
10. DUPLICATE PAYMENTS
If a customer believes that the same order or service has been paid for more than once, the customer should contact MAXINS with the relevant transaction details.
After verification, an eligible duplicate payment may be considered for refund.
11. REFUND REQUEST PROCESS
To request a refund, customers should contact MAXINS using the official email address or contact details provided on this website.
The refund request should include:
- Customer name
- Registered email address
- Mobile number
- Order or service reference, where available
- Transaction ID or payment reference
- Date and amount of payment
- Reason for the refund request
- Supporting documents, where applicable
12. REFUND REVIEW
MAXINS may review the relevant transaction, service status, payment records, communications, applicable agreement and other relevant information before approving or rejecting a refund request.
Additional information may be requested from the customer where necessary to verify the request.
13. REFUND PROCESSING
Once a refund is approved, MAXINS may initiate the refund through the applicable payment method or payment service provider.
The actual time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider or other financial institution involved in the original transaction.
14. PAYMENT METHOD FOR REFUND
Wherever reasonably possible and technically supported, refunds may be processed through the original payment method used for the transaction.
MAXINS may request additional information where necessary to process or verify a refund.
15. CANCELLATION BY MAXINS
MAXINS may cancel or suspend an order or service where necessary due to technical limitations, service unavailability, security concerns, legal or regulatory requirements, non-payment, misuse, fraudulent activity or other circumstances affecting the ability to provide the service.
Where a refund is applicable following cancellation by MAXINS, the refund will be handled in accordance with the applicable service terms and this policy.
16. FRAUDULENT OR UNAUTHORISED TRANSACTIONS
If you believe that an unauthorised transaction has been made using your payment method, you should immediately contact your bank, payment service provider and MAXINS.
MAXINS may investigate reported transactions and may cooperate with payment providers, banks or authorised authorities where required.
17. TAXES AND GOVERNMENT CHARGES
Applicable taxes, statutory charges, government fees or other legally required amounts may be treated in accordance with applicable law and the relevant transaction terms.
18. CHANGES TO THIS POLICY
MAXINS may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment processes, business practices or applicable legal requirements.
The updated version will be published on this page with a revised effective date where appropriate.
19. GOVERNING LAW
This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the applicable laws of India.
20. CONTACT INFORMATION
MAXINS Technologies (OPC) Private Limited
CIN: U58201KL2026OPC105779
GSTIN: 32AAVCM3891R1ZE
Registered Office:
15/400, VB Tower,
Padinjattamkizhakku, Sooranad North,
Kunnathur, Kollam - 690561,
Kerala, India
Email:
info@maxins.in
Phone:
8075451474 / 8089692413
Website:
https://maxins.in/
21. CUSTOMER SUPPORT AND GRIEVANCE
For cancellation, refund, payment or service-related concerns, customers may contact MAXINS using the official contact details provided above.
We recommend providing complete transaction details so that the request can be reviewed efficiently.
22. ACCEPTANCE
By placing an order, making a payment or using an applicable MAXINS service, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to the applicable terms, subject to applicable law.