Terms & Conditions

1. Introduction & Acceptance

These Terms & Conditions govern your access to and use of the website, products and services provided by MAXINS Technologies (OPC) Private Limited ("MAXINS", "Company", "we", "us" or "our").

By accessing this website, submitting an enquiry, purchasing a service, using a product or otherwise engaging with MAXINS, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

2. About MAXINS

MAXINS Technologies (OPC) Private Limited is a technology company providing software, digital transformation and technology-enabled business solutions.

3. Eligibility

You must have the legal capacity to enter into a binding agreement under applicable law to use our services. Where a service is used on behalf of an organisation, you confirm that you are authorised to act on behalf of that organisation.

4. Services

MAXINS may provide, develop, facilitate or support technology and business services including:

• Software and SaaS solutions
• Artificial Intelligence and automation solutions
• Custom software and web application development
• Mobile application development
• FinTech and digital payment technology
• Digital payment, API and platform integrations
• Enterprise technology and digital transformation
• Cloud and IT consulting services
• Digital marketing, SEO and related services
• Branding and technology-enabled marketing services
• Data entry, data processing, KYC support and BPO services
• HealthTech and HMIS-related technology solutions
• Insurance technology and InsurTech solutions
• Government and institutional digital projects
• Online ticketing and reservation technology
• Other technology services agreed with the customer

5. Service Availability

We aim to provide reliable services; however, uninterrupted availability cannot be guaranteed. Services may occasionally be affected by maintenance, upgrades, technical issues, internet connectivity, third-party services, infrastructure failures or circumstances beyond our reasonable control.

6. Payments and Fees

Fees for paid products or services will be communicated through the applicable quotation, proposal, order, invoice or service agreement.

Applicable taxes, including GST where required, may be charged in addition to the stated service price.

7. Online Payments

Where online payment facilities are provided, payments may be processed through authorised third-party payment gateways or payment service providers.

MAXINS does not store complete payment-card information on its website unless specifically stated and lawfully required. Payment processing may be subject to the terms and policies of the relevant payment service provider.

8. Payment-Related Technology Services

Certain MAXINS solutions may involve payment, payout, BBPS, UPI, API, transaction-management or other financial technology integrations. Such services may depend on banks, payment gateways, regulated entities, API providers or other third parties.

Availability, processing time, transaction status and settlement may therefore be affected by such third parties and applicable regulatory requirements.

9. Customer Information

Customers are responsible for providing accurate, complete and up-to-date information required for service delivery, account creation, billing, verification or support.

10. KYC and Verification

Where a service requires KYC or identity verification, customers must provide valid and lawful information and documents. MAXINS may use authorised service providers or technology partners for verification where applicable.

Customers must not submit fraudulent, misleading, altered or unauthorised documents or information.

11. Third-Party Services and APIs

MAXINS may integrate third-party APIs, gateways, cloud platforms, software, payment services, communication services or other external systems. Third-party services are subject to their respective terms, availability and policies.

12. Intellectual Property

Unless otherwise agreed in writing, all MAXINS website content, branding, logos, software components, designs, documentation, graphics, text and other intellectual property remain the property of MAXINS or its respective licensors.

No part of the website or services may be copied, reproduced, modified, distributed or commercially exploited without appropriate authorisation.

13. User Responsibilities

You agree not to:

• Use the website or services for unlawful purposes.
• Attempt to gain unauthorised access to systems or accounts.
• Upload malicious software, code or harmful content.
• Provide false, fraudulent or misleading information.
• Interfere with the security, availability or operation of our systems.
• Use MAXINS services to violate applicable laws or third-party rights.

14. AI Services

Certain MAXINS products or services may use artificial intelligence, automation or machine-learning technologies. AI-generated information may contain inaccuracies or require human review.

Customers are responsible for reviewing and validating AI-generated outputs before using them for important business, financial, legal, medical or other consequential decisions.

15. Digital Marketing Services

Digital marketing services may include SEO, social media management, advertising support, campaign management, content and related services.

Advertising results, rankings, leads, traffic, conversions or revenue cannot be guaranteed because they may depend on market conditions, platform algorithms, competition, customer behaviour and third-party advertising platforms.

16. Data Entry, KYC & BPO Services

Where MAXINS provides data processing, data entry, KYC support or BPO services, customers are responsible for ensuring that the information and materials supplied to MAXINS may lawfully be processed for the agreed purpose.

17. HealthTech and Other Sensitive Services

MAXINS may provide technology solutions for healthcare and other regulated sectors. Unless expressly stated in a separate agreement, MAXINS is a technology and service provider and does not provide medical diagnosis, treatment or professional medical advice.

18. Orders, Cancellation and Refunds

Cancellation and refund eligibility may depend on the nature of the product or service purchased, the stage of service delivery and the applicable service-specific terms.

Where applicable, the separate Cancellation and Refund Policy published by MAXINS will apply.

19. Customer Support

Customers may contact MAXINS for service-related questions, complaints, technical issues or other support matters using the official contact details provided below.

20. Confidentiality

Each party shall take reasonable measures to protect confidential information received from the other party in connection with a service or business relationship, subject to applicable law and any separate confidentiality agreement.

21. Privacy and Data Protection

Personal information collected through the website or services may be handled in accordance with the MAXINS Privacy Policy and applicable data protection laws.

22. Website Content

We endeavour to keep website information accurate and current. However, descriptions, features, availability, pricing and other information may be changed or updated without prior notice.

23. Third-Party Links

The website may contain links to third-party websites or services. MAXINS does not control those third-party websites and is not responsible for their content, security, availability or policies.

24. Disclaimer

The website and services are provided subject to the applicable service agreement and these Terms & Conditions. To the extent permitted by law, MAXINS does not guarantee that the website or services will always be uninterrupted, error-free or suitable for every particular purpose.

25. Limitation of Liability

To the maximum extent permitted by applicable law, MAXINS shall not be liable for indirect, incidental, special, consequential or loss-of-profit damages arising from the use of the website or services, except where such limitation is prohibited by law or expressly modified by a written agreement.

26. Indemnification

You agree to indemnify and hold harmless MAXINS, its officers, employees, contractors and authorised partners from claims, losses, liabilities or expenses arising from your unlawful use of the website or services, violation of these Terms, or infringement of third-party rights.

27. Suspension and Termination

MAXINS may suspend or terminate access to a service where reasonably necessary, including for security concerns, misuse, non-payment, violation of these Terms, legal requirements or protection of the Company, its customers or third parties.

28. Changes to These Terms

MAXINS may update these Terms & Conditions from time to time. Updated terms will be published on this page. Continued use of the website or applicable services after an update constitutes acceptance of the revised terms to the extent permitted by law.

29. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws applicable in India. Subject to applicable law and any contractual dispute-resolution provisions, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of MAXINS Technologies (OPC) Private Limited in Kerala, India.

30. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by law.

31. Entire Agreement

These Terms, together with applicable service-specific agreements, policies, quotations, invoices and other written terms, constitute the understanding between MAXINS and the customer regarding the applicable use of the website or services.

32. Contact Information

Grievance / Customer Support

For complaints, service-related concerns or other customer support matters, customers may contact MAXINS using the official contact details above. Please include your name, contact details, order or service reference, transaction details where applicable, and a description of the issue so that the Company can investigate and respond appropriately.